Many organizations are characterized by a culture of what we call ‘artificial harmony’, in which employees behave as if everything is good and smooth between teammates. This typically leads to a reluctance to give pointed feedback, opinions, etc. that may ‘disturb’ the status quo. The result is that the organization is relegated to making ‘less than the best’ decisions because ideas, opinions, challenges are seldom surfaced. Pinnacle seeks to help clients minimize the effect of artificial harmony by establishing a culture of Organizational Health.
Healthy organizations are characterized by cohesive and collaborative teams whose goals are aligned with overall organizational direction. These teams work together to foster transparency and trust. Teammates learn to complement each other through leveraging their individual and collective strengths, and working to mitigate their areas of weakness. Teammates are willing to challenge each other and to be challenged, in an effort to improve ideas and ultimately to improve the quality of decisions.
Healthy teams are comprised of teammates who feel valued and affirmed by their leadership. They understand how their work impacts the productivity of others in the organization, and how their work improves the lives of the end client. They are self-aware of their behaviors, and how those behaviors affect their teammates. They’re willing to focus on the big picture of the organization and are willing to align their behaviors with the values of the team and organization.
Healthy teams are led by authentic leaders who influence teammates through practices of developmental accountability, appropriate and targeted reward and recognition, professional development, and performance management. These authentic leaders are willing learners, and consistently drive to improve the culture of the organization. Leadership and teammates work to drive the principles of organizational and team health into the organization’s human and technical systems, creating a sustainable culture of continuous improvement.
In healthy organizations and teams, leadership consistently communicates the organization’s direction so that teammates fully understand and take ownership of that direction. In times of directional ambiguity due to significant environmental and market change, leaders still communicate honestly and work to help teammates be as effective as possible in the midst of trying conditions. Leaders embrace authenticity, integrity, and high ethical standards. They lead from a platform of moral authority, and consistently lead by example as they communicate effectively about values, purpose, vision, strategy, goals, etc.